Shipping policy
Shipping Policy
At Quietly His, we'll keep you updated as your order makes its way to you. Below you'll find information about shipping times, charges, tracking, and getting help with your delivery.
Shipping at a glance (United States)
- Processing time: 1-2 business days
- Delivery time: 3-8 business days after your order ships
- Total: orders arrive within 4-10 business days of ordering
- Shipping cost: $8.00 Standard or $15.00 Express, shown at checkout before you pay
- Tracking: included on every order
Where We Ship
We ship throughout the United States. If your country is available at checkout, we can ship there too. International delivery times are longer and vary by destination.
Shipping Costs
Standard shipping within the United States is $8.00. Express shipping is $15.00 and arrives faster. Your shipping cost is shown at checkout before you complete your purchase. There are no hidden fees added after you pay. International orders may be subject to customs duties or import taxes set by the destination country, which are the responsibility of the recipient.
Order Processing
Orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays.
After placing your order, you'll receive an order confirmation email. Once your order ships, we'll send a shipping confirmation email with tracking information.
If we cannot ship within the timeframe stated above, we'll notify you of the delay, provide an updated estimate, and offer the option to cancel for a full refund.
Delivery Times
Once shipped, orders within the United States arrive in 3-8 business days, so orders arrive within 4-10 business days of ordering. The estimated delivery date shown on the product page and at checkout is an estimate, not a guarantee.
Carrier disruptions, severe weather, customs processing, and other unexpected events may occasionally affect delivery. If your order is taking longer than expected, please contact us so we can help investigate.
Order Tracking
Your shipping confirmation email will include tracking information so you can follow your package's progress. Tracking updates may take 24-72 hours to appear after the shipping label is created.
If you haven't received your confirmation email, please check your spam or junk folder before contacting us at jupiglow@gmail.com.
Shipping Address Changes
Please check that your shipping address is complete and accurate before placing your order.
If you need to correct your address, contact us as soon as possible at jupiglow@gmail.com with your order number and the correct address. We may be unable to make changes after your order has been processed or shipped.
If an order is returned to us because of an incorrect address or unsuccessful delivery, we'll contact you to discuss the available next steps and any redelivery costs before arranging another shipment.
Missing, Damaged, or Incorrect Orders
If your package is missing, arrives damaged, or contains the wrong item, please contact us promptly at jupiglow@gmail.com.
Include your order number and a description of the issue. For damaged or incorrect items, please include photos of the item and packaging where possible and keep the packaging while we investigate.
If tracking shows your package as delivered but you cannot locate it, check your delivery area and with other members of your household, then contact us for help.
We'll work with you and the carrier to investigate and send a replacement or a refund. This policy does not limit your rights to a replacement, refund, or other remedy under applicable law.
Returns
You can request a return within 30 days of receiving your order. For eligibility, instructions, and refund details, please see our Return and Refund Policy. Please request a return before sending any items back.
Contact Us
For shipping questions or help with your order, contact us using the details below.
Quietly His
Email: jupiglow@gmail.com
Phone: (334) 578-4954
Business address: 7944 Atlanta Highway, Montgomery, AL 36117, United States